Dr. Sanjay Pandey, CEO of Lifecare Hospitals Group, possesses more than 21 years of expertise as a highly skilled healthcare professional, complemented by a robust and diverse academic foundation. His academic credentials span from earning an MBBS degree from Mysore University to obtaining an MBA from IIM Lucknow, a Corporate Finance certification from XLRI, and a Masters in Leadership & Strategy from the Jack Welch Institute. He has led transformative initiatives in healthcare management. His leadership has driven growth, created high-performance teams, and improved patient care across diverse healthcare models.
Dr. Pandey has excelled in driving business transformation and financial turnaround for healthcare companies in India and Africa, fostering sustainable growth and value creation. He has a remarkable ability to build high-performance teams and implement organization-wide transformation initiatives, resulting in improved employee engagement and patient satisfaction, particularly in cross-cultural settings. His experience includes setting up new hospitals and specialties, clinician recruitment, profitability enhancement, and operational effectiveness.
Driven by a passion for innovative, accessible, and profitable healthcare delivery, he combines exemplary leadership with strong promoter relationships. He also possesses unique skills in revenue enhancement, cost optimization, greenfield hospital project planning, turnaround strategies, and the implementation of advanced technologies, ultimately improving clinical outcomes and EBITDA margins. His dedication to creating strong healthcare brands tailored to the unique challenges of the Indian and African healthcare landscapes sets him apart in the industry.
Stanley Nyandege Mariga is a multi-award-winning professional with 16+ years of progressive accomplishments leading Operations, and project management initiatives for Healthcare and Hospitals in Kenya, East and Central Africa. Strong strategic planner, problem solver, and persuasive leader committed to managing operations and projects flawlessly while consistently delivering desired results and contributing to revenue-producing activities. Cross-functional team building, communication, and interpersonal Skills. Interact well with stakeholders, clients, or governmental agencies.
Stanley currently serves as the Head of Operations and is an integral part of the senior management team overseeing hospital operations in Bungoma, Migori, Kikuyu, Meru, and Eldoret. Stanley holds an MSc in Healthcare and Hospital Management from Bharathidasan University. His leadership plays a pivotal role in successfully guiding the hospital to achieve its prestigious Safe Care accreditation in 2022. This accomplishment has had a positive impact on enhancing the quality of healthcare provided to patients, resulting in excellent outcomes at an affordable price and improved accessibility.
In demonstrating outstanding leadership skills, Stanley can influence positive behavior critical to building robust teams and achieving organizational goals. His passion lies in inspiring and developing his team, fostering excellence in their duties, and facilitating personal growth.
Mr. Prahlad Rai Inani is an accomplished finance professional with a robust background in the hospital and healthcare industry. With a distinguished history of achievements, he has consistently demonstrated expertise in key financial areas such as Budgeting, Management, Corporate Finance, Auditing, and Strategic Planning.
Graduating from The Institute of Chartered Accountants of India with an ACA (Associate Chartered Accountant) qualification, Mr. Inani possesses an in-depth understanding of Finance, Accounts, Audit, Risk, and Compliance.
Mr. Inani's auditing expertise has ensured robust compliance and accountability within the healthcare sector. His commitment to professional growth led him to complete the Advanced Management Programme in Healthcare at the Indian School of Business and participate in the Leadership in Medicine: Southeast Asia program at Harvard Medical School.
Recognized as the 1st Certified CXSTM in Kenya, has over 20 years’ experience in Customer Experience, Consultation, Organizational Strategic Initiatives, Business Transformation & Training. Is exposed and successfully directly managed strategy in intricate Customer Experience capacities in diverse industries such as Telco, Consultation and HealthCare within Contact Experience, Service Experience and Retail, Marketing, Business Transformation & Strategic Initiatives and Patient Experience. A subject matter expert in matters CX, PX & BPO, strategy focused and results-oriented with demonstrated success in driving highly successful Customer Experience Strategy Initiatives, Service Excellence, Project Management, Process Improvements, Communications Policy define & organizational alignment, Retail and Quality initiatives to improve key CX & PX metrics, retention, revenue, and achieving a competitive advantage in multinational settings. Has an indelible reputation in driving for results & process improvements, been recognized for delivering effective and efficient CX Strategies, client focused solutions, driving and entrenching a Customer Centric Culture. Within career, has over 15 years EXCO & C-Suite Level exposure in; Telco CX, Retail & Marketing, CX Consulting and Healthcare industries. Very passionate on matters Customer Experience/Obsession and a key influencer in the region and to many CX professionals in the country in conversations around best practice sharing, CX standards & certification. Holds professional CX memberships with; Institute of Customer Experience (ICX), Kenya & the global Customer Experience Professionals Association (CXPA) where he sits as part of the Africa Region Leadership Council, CXPA.
He holds a Bachelor of Art degree, and currently undertaking an MBA with the University of East London, United Kingdom.
Safe Care: Delivering health care which minimizes risks and harm to service users.
Reliable Care: Ability to successfully provide safe and person-centered care repeatedly. That we are effective, efficient and accessible/timely.
Patient Experience: Patients are an integral part of experiencing quality and safety related processes and are the ultimate recipients
of care and judges of quality. That we are equitable and patient-centered in service delivery.