Mr Stanley Nyandege Mariga

Stanley Nyandege Mariga is a multi-award-winning professional with 16+ years of progressive accomplishments leading Operations, and project management initiatives for Healthcare and Hospitals in Kenya, East and Central Africa. Strong strategic planner, problem solver, and persuasive leader committed to managing operations and projects flawlessly while consistently delivering desired results and contributing to revenue-producing activities. Cross-functional team building, communication, and interpersonal Skills. Interact well with stakeholders, clients, or governmental agencies. Stanley currently serves as the Head of Operations and is an integral part of the senior management team overseeing hospital operations in Bungoma, Migori, Kikuyu, Meru, and Eldoret.
Stanley holds an MSc in Healthcare and Hospital Management from Bharathidasan University. His leadership plays a pivotal role in successfully guiding the hospital to achieve its prestigious Safe Care accreditation in 2022. This accomplishment has had a positive impact on enhancing the quality of healthcare provided to patients, resulting in excellent outcomes at an affordable price and improved accessibility.
In demonstrating outstanding leadership skills, Stanley can influence positive behavior critical to building robust teams and achieving organizational goals. His passion lies in inspiring and developing his team, fostering excellence in their duties, and facilitating personal growth.

Mr Bhavesh Jain

Mr. Bhavesh Jain is a seasoned finance and accounts professional with over 18 years of experience in corporate finance, financial planning & analysis, working capital management, costing, MIS, and statutory compliances. His career spans diverse sectors such as manufacturing, steel, ferroalloys, power, cement, electric vehicles, mines, EPC, plastic packaging, and real estate. He has a proven track record in raising substantial funds exceeding INR 1000 Crore through long-term loans for expansion projects.

Additionally, he has effectively managed significant working capital loans over 900 Crores. Mr. Jain's expertise extends to mergers and acquisitions, overseeing rights issues, and orchestrating a major divisional sale valued at over INR 1000 Crore. He is recognized for his strategic financial direction, proficiency in financial forecasting and budgeting, and his ability to streamline operations through process reengineering and business reorganization efforts, resulting in substantial cost savings and operational efficiencies. He is adept at managing cross-functional teams and collaborating with external agencies such as investment bankers, legal counsel, and auditors to achieve corporate goals.

Mr James Muiruri, CXS, PXS

Recognized as the 1st Certified CXSTM in Kenya, has over 20 years’ experience in Customer Experience, Consultation, Organizational Strategic Initiatives, Business Transformation & Training. Is exposed and successfully directly managed strategy in intricate Customer Experience capacities in diverse industries such as Telco, Consultation and HealthCare within Contact Experience, Service Experience and Retail, Marketing, Business Transformation & Strategic Initiatives and Patient Experience. A subject matter expert in matters CX, PX & BPO, strategy focused and results-oriented with demonstrated success in driving highly successful Customer Experience Strategy Initiatives, Service Excellence, Project Management, Process Improvements, Communications Policy define & organizational alignment, Retail and Quality initiatives to improve key CX & PX metrics, retention, revenue, and achieving a competitive advantage in multinational settings. Has an indelible reputation in driving for results & process improvements, been recognized for delivering effective and efficient CX Strategies, client focused solutions, driving and entrenching a Customer Centric Culture. Within career, has over 15 years EXCO & C-Suite Level exposure in; Telco CX, Retail & Marketing, CX Consulting and Healthcare industries. Very passionate on matters Customer Experience/Obsession and a key influencer in the region and to many CX professionals in the country in conversations around best practice sharing, CX standards & certification. Holds professional CX memberships with; Institute of Customer Experience (ICX), Kenya & the global Customer Experience Professionals Association (CXPA) where he sits as part of the Africa Region Leadership Council, CXPA.
He holds a Bachelor of Art degree, and currently undertaking an MBA with the University of East London, United Kingdom.