Management Team
Dr Murray Heyns
Dr. Murray is a visionary healthcare leader from South Africa with over 22 years of experience, blending medical expertise with strategic business acumen. He holds an MBChB and Business Science degree from the University of Cape Town, an MBA from Oxford University, and a CGMA qualification from CIMA London.
Previously, he served as CEO of Africa Health Care Pvt Ltd, leading 2,200+ professionals and expanding operations across key South African cities. He also played a pivotal role in launching the Discovery Optometry Network with 600+ stores in just 12 months.
At our organization, Dr. Murray focuses on enhancing medical quality, patient care, and technological advancements while driving strategic growth. He chairs Executive Committee meetings and serves on the Audit Committee and Board of Governors.
Dr. Sanjay Pandey
Dr. Sanjay Pandey, CEO of Lifecare Hospitals Group, possesses more than 21 years of expertise as a highly skilled healthcare professional, complemented by a robust and diverse academic foundation. His academic credentials span from earning an MBBS degree from Mysore University to obtaining an MBA from IIM Lucknow, a Corporate Finance certification from XLRI, and a Masters in Leadership & Strategy from the Jack Welch Institute. He has led transformative initiatives in healthcare management. His leadership has driven growth, created high-performance teams, and improved patient care across diverse healthcare models.
Dr. Pandey has excelled in driving business transformation and financial turnaround for healthcare companies in India and Africa, fostering sustainable growth and value creation. He has a remarkable ability to build high-performance teams and implement organization-wide transformation initiatives, resulting in improved employee engagement and patient satisfaction, particularly in cross-cultural settings. His experience includes setting up new hospitals and specialties, clinician recruitment, profitability enhancement, and operational effectiveness.
Driven by a passion for innovative, accessible, and profitable healthcare delivery, he combines exemplary leadership with strong promoter relationships. He also possesses unique skills in revenue enhancement, cost optimization, greenfield hospital project planning, turnaround strategies, and the implementation of advanced technologies, ultimately improving clinical outcomes and EBITDA margins. His dedication to creating strong healthcare brands tailored to the unique challenges of the Indian and African healthcare landscapes sets him apart in the industry.
Mr Bhavesh Jain
Mr. Bhavesh Jain is a seasoned finance and accounts professional with over 18 years of experience in corporate finance, financial planning & analysis, working capital management, costing, MIS, and statutory compliances. His career spans diverse sectors such as manufacturing, steel, ferroalloys, power, cement, electric vehicles, mines, EPC, plastic packaging, and real estate. He has a proven track record in raising substantial funds exceeding INR 1000 Crore through long-term loans for expansion projects.
Additionally, he has effectively managed significant working capital loans over 900 Crores. Mr. Jain's expertise extends to mergers and acquisitions, overseeing rights issues, and orchestrating a major divisional sale valued at over INR 1000 Crore. He is recognized for his strategic financial direction, proficiency in financial forecasting and budgeting, and his ability to streamline operations through process reengineering and business reorganization efforts, resulting in substantial cost savings and operational efficiencies. He is adept at managing cross-functional teams and collaborating with external agencies such as investment bankers, legal counsel, and auditors to achieve corporate goals.
Mr James Muiruri, CXS, PXS
Recognized as the 1st Certified CXSTM in Kenya, has over 20 years’ experience in Customer Experience, Consultation, Organizational Strategic Initiatives, Business Transformation & Training. Is exposed and successfully directly managed strategy in intricate Customer Experience capacities in diverse industries such as Telco, Consultation and HealthCare within Contact Experience, Service Experience and Retail, Marketing, Business Transformation & Strategic Initiatives and Patient Experience. A subject matter expert in matters CX, PX & BPO, strategy focused and results-oriented with demonstrated success in driving highly successful Customer Experience Strategy Initiatives, Service Excellence, Project Management, Process Improvements, Communications Policy define & organizational alignment, Retail and Quality initiatives to improve key CX & PX metrics, retention, revenue, and achieving a competitive advantage in multinational settings. Has an indelible reputation in driving for results & process improvements, been recognized for delivering effective and efficient CX Strategies, client focused solutions, driving and entrenching a Customer Centric Culture. Within career, has over 15 years EXCO & C-Suite Level exposure in; Telco CX, Retail & Marketing, CX Consulting and Healthcare industries. Very passionate on matters Customer Experience/Obsession and a key influencer in the region and to many CX professionals in the country in conversations around best practice sharing, CX standards & certification. Holds professional CX memberships with; Institute of Customer Experience (ICX), Kenya & the global Customer Experience Professionals Association (CXPA) where he sits as part of the Africa Region Leadership Council, CXPA. He holds a Bachelor of Art degree, and currently undertaking an MBA with the University of East London, United Kingdom.
Why choose us?
Safe Care: Delivering health care which minimizes risks and harm to service users.
Reliable Care: Ability to successfully provide safe and person-centered care repeatedly. That we are effective, efficient and accessible/timely.
Patient Experience: Patients are an integral part of experiencing quality and safety related processes and are the ultimate recipients of care and judges of quality. That we are equitable and patient-centered in service delivery.